Terms of Service & Rental Contract
The Short Version
We know contracts aren’t fun to read, so here’s what matters most:
- We ship early. Your phone arrives well before your event, with a prepaid return label and everything you need to pack it back up.
- Returning is easy. Drop it off at UPS within 2 business days after your rental ends.
- Plans change? We get it. Cancel 21+ days out for a refund (minus a 3% card processing fee). Inside 21 days, you get a free date change or a credit toward a future rental.
- Spills happen. Add Damage Protection for $17 and accidental spills, drops, and damage are covered. You pay nothing for repairs, and at most $75 if the phone is damaged beyond repair.
- We stand behind our phones. If our phone doesn’t work because of our equipment, you get a full refund.
The full details are below. Questions? Email us anytime at [email protected].
Our Agreement
This is the rental agreement between The Audio Guestbook Co (“Provider”, “we”, “us”), [email protected], and the person or people named on the billing address of the order (“Client”, “you”). By placing an order, you confirm you’ve read and agree to these terms. This agreement replaces any other written or verbal agreements about your rental.
Your use of our website is covered separately by our Privacy Policy & Website Terms.
Rental Period
Your Rental Period is the start and end date you select in your cart. The minimum rental fee always includes 4 full days.
Live phone support is available throughout your rental. If anything seems off, call us right away so we can help fix it before your event.
We ship your rental via UPS (or if necessary, another carrier we choose). You return it using the prepaid label we include, either by dropping it off at an approved carrier location or scheduling a pickup when available.
Payment
Your order is paid in full at checkout. If you’d like to change your package or add options later, just reach out. Any difference in price is due when the change is made.
Date Changes and Cancellations
Life happens, and we’ll work with you. Please send any date change or cancellation request by email to [email protected].
21 or more days before your event: Cancel for a full refund, less a 3% card processing fee on your order total. Date changes are free, based on availability.
Less than 21 days before your event: Because your phone may already be packed or on its way, we may not be able to offer a refund. If your package has already shipped, you can instead pay a $30 re-shipment fee and choose one of these:
- A one-time free date change, or
- A credit toward a future rental for the full amount you paid.
Damage Protection
We’ve seen it all: a tipped candle, a champagne toast gone sideways, a handset dropped by a guest who’s had a few. Damage Protection means there are no surprise charges at the end of your night.
Add Damage Protection for $17 at checkout, and you’re covered for accidental liquid spills, stains, drops, and other physical damage during normal use, up to the full replacement cost of the phone.
- Repairable damage or deep cleaning: You pay nothing.
- Phone damaged beyond repair: You pay at most $75.
Damage Protection does not cover items that are lost, stolen, missing, or not returned.
If Something Is Damaged or Missing
When your rental comes back, we check that everything is accounted for (using your packing list) and in similar condition, less normal wear and tear.
You’re responsible for:
- Damage caused by you or your guests, including accidents, spills, and misuse
- Items that are lost, stolen, or missing while in your care, including after confirmed delivery
You’re not responsible for things outside anyone’s control, like natural disasters or equipment failures on our end.
Without Damage Protection, the following replacement costs apply:
| Item | Full Replacement Cost |
|---|---|
| Audio Guestbook Phone | $1,197 |
| Battery Pack | $25 |
| USB-C Charger | $15 |
| Welcome Sign + Base | $15 |
| Deep Cleaning (shell only where no electronics are damaged) | $50 |
A deep cleaning fee applies only if the phone comes back with marks that take real effort to remove, like wax, tape residue, markers, or obvious stains.
Our Guarantee
Every phone is fully tested and carefully packed before it ships. We guarantee your Audio Guestbook phone will:
- Power on using at least one included power option (wall charger, or battery pack if added)
- Playback your pre-recorded or selected greeting
- Let guests record unlimited messages, up to 5 minutes each, for your entire rental (or for the life of the battery pack, if used)
If our phone doesn’t work because of our equipment, you get a full refund. Simple as that.
What we can’t guarantee is how many messages you’ll get, since that depends on your guests, your venue, and how the phone is used.
Tips for Getting the Most Messages
A few simple things make a big difference:
- Hang up to save. Guests pick up, listen to the greeting, wait for the beep, speak, and then hang up. Messages save when the handset goes back on the hook.
- Pick a busy spot. Near the entrance, bar, or dessert table works great. Tucked-away corners get fewer messages.
- Keep it away from speakers. Loud music in the background can drown out your guests’ voices.
- Use the shutdown button. When the night’s over, use the shutdown button before unplugging so every message is safely stored and the next startup boots without issue (useful for multi-day events).
Shipping and Delivery
We always ship well ahead of your start date so there’s time for any delivery hiccups along the way. You’ll get a tracking number when your order ships, and we recommend checking it daily starting 4 to 5 days before your Rental Period begins.
- Signature required (sometimes): While most packages arrive signature-free, on occasion or for larger orders, we may require a signature on delivery. If no one is available to sign and the package doesn’t arrive in time, we can’t be held responsible.
- No signature required: The package will be left at your delivery address. Once it’s delivered, it’s in your care.
- Lost by the carrier? You’re not responsible for packages the carrier loses. Let us know right away and we’ll do everything we can to get a replacement to you fast.
Returning Your Rental
Your box includes everything you need: The Audio Guestbook phone, USB-C wall power, printed instructions, a prepaid return label, tape, and packing material (plus the battery pack and welcome sign, if you added them).
To return it:
- Pack everything back into the original box the same way it arrived (see the included instructions if you need more help).
- Put the battery pack back in its plastic bag. This prevents spark/fire risk during shipping.
- Place the return label completely over the original shipping label and tape the box closed.
- Drop it off at UPS (or the carrier on your label) within 2 business days after your rental end date.
Your return date is the date the carrier first scans your package.
Running late? Just reach out and let us know. We get that it happens! Returns that arrive late without a heads-up are treated as an extended rental and charged 10% of your rental total for each day late. If you believe a late fee was charged by mistake, send us your carrier drop-off receipt and we’ll take care of it.
If equipment comes back damaged, incomplete, or late, we’ll send you an invoice for any fees owed under these terms.
Your Recordings
Your guests’ messages are yours, and we’ll deliver every one of them to you.
By renting with us, you give The Audio Guestbook Co permission to anonymously use short clips from your recordings in our marketing, like on our website and social media. We’re thoughtful about what we share: we choose clips that are sweet, funny, or heartfelt, and we never share anything sensitive or private.
Since your guests are the ones leaving the messages, you agree to let them know their message may be shared, or to get their permission where needed.
Prefer we don’t share any of your messages? No problem at all. Just email us at [email protected] before or after your event, and we’ll make sure yours stay completely private.
Your audio files are delivered once any outstanding balance on your rental is settled. If fees come up, we’ll always reach out first and work with you.
Responsibility
You agree to take responsibility for, and hold us harmless from, any claims related to:
- Your event, and anything that happens there (you can’t blame us if people get food poisoning or the DJ set sucks)
- How you use, share, or publish the recordings from your guestbook
If we can’t provide a working phone because of our own equipment, our maximum responsibility is a full refund of what you paid. We can’t be held responsible for indirect losses or missed opportunities.
Other Terms
- Changes to these terms: We may update these terms from time to time. If a change affects a rental you’ve already booked, we’ll let you know by email.
- Exceptions: Any exception to these terms (like a late return extension) must be confirmed by us in writing. Email is fine.
- Disputes: If we ever have a disagreement we can’t work out together, both parties agree to resolve it through arbitration.
- Severability: If any part of this agreement is found unenforceable, the rest still applies.
By placing an order on our website, you confirm that you have read, understand, and accept these terms.