Audio Guestbook Instructions

Thanks so much for choosing to rent from us! We hope you are psyched to receive your audio guestbook phone and we want to make sure your experience the best it can be. 

To ensure you are fully prepared, please reference this page for everything you need to know from the time your phone arrives to what to do after your event is over. If you stumbled across this page but haven’t rented yet, then the first step is to Rent an Audio Guestbook!



Once everything ships, you’ll receive an email notification with your order and tracking info. You can track your shipment live from our site to see the latest status anytime.

A signature may be required for delivery, so keep an eye out on the status updates.

After Your Phone Arrives

To open, carefully cut the label or tape securing the box and open flaps. Inside, you’ll find your audio guestbook phone, wall charger, (optional) battery pack, return label, blank label (to secure the box), and an instruction guide. Make sure to keep everything inside the box where it won’t be lost or damaged.


IMPORTANT: We thoroughly test out everything multiple times before shipping your phone. However, sometimes technology has a mind of its own or damage can occur during shipping. Please test the phone following the below instructions as soon as you receive everything. If you don’t hear your voicemail play during testing, contact us so we can help resolve the issue.

If we don’t know something is wrong, then we can’t help.

If the voicemail plays successfully, then you are all set to go!

Safe Shutdown: Make sure to safely shut down the phone before unplugging it from the wall or battery each time. To perform a safe shutdown, hold the glowing button underneath the phone for 3 seconds. Once both the white light and the colored button light turn off, it is safe to unplug. This can be repeated as many times as necessary for multi-day/location use.

Day-of Your Event

If you haven’t already done so, you can customize and print your free custom audio guestbook sign to help guests know what to do.

We recommend placing the phone in a well-trafficked, but somewhat quiet area, away from any speakers or loud nearby music. Our phones are dialed in to optimize recording of voices, and limit background noise, but if you place your phone in front of a speaker or in the middle of a rowdy crowd, you’re likely not going get great recordings.

Let the extra slack from the power cord hang behind your table or hide the battery behind your welcome sign!

Once you choose your final location, be sure to follow the setup instructions one last time to ensure everything is working properly.

After Your Event

Everything will need to be dropped off within two business days (M-F) of your chosen end date (or within 4 days of your chosen start date, whichever is longer) to avoid extended rental fees. Your box includes everything you need for an effortless return.

1) Please make sure all provided items are accounted for (phone, battery inside zipped bag if included, wall usb-c charger cube & packing materials), and that everything is packed the same way as when it arrived. Everything should be snug when closed.

2) Secure the box closed using the included packing tape strip. Then place your included return-label over the original shipping label. Press firmly to secure.

3) Drop off at your nearest UPS location. (Make sure to save your drop-off receipt as proof of return in the event of carrier delays, or a lost shipment).

Tip: If this is for your wedding, and you are headed off to your honeymoon the next day, we recommend designating a trusted friend/family member to take care of the return. Make sure to share this link with them so they know just what to expect and can complete the return successfully.

Once we receive your audio guestbook back safe and sound, we’ll begin processing your messages. You’ll get an email when everything is ready with a private link to download all of your messages (and optional mp4 files) within 48hrs of us receiving your phone. The download link will be valid for 60 days, after which time it will be permanently deleted, so please make sure to download them as soon as you can!


If you ordered a Keepsake USB Drive or Retro Mini Speaker, we’ll have those shipped out within 72hrs of us receiving your phone.

If you ordered a Custom Vinyl Record, please allow 4-8 weeks from when we receive your phone, to process and ship that your way (we promise, it’s worth the wait).

Need Assistance?

If you need any help at all, feel free to reach out to us at +1 (888) 574-6860. Your rental includes free support the day-of your event, and we are always happy to help outside of that whenever we are available.

If we don’t answer right away, just shoot us text or leave a quick message letting us know who you are and we’ll return your call promptly.

Virtual Audio Guestbook Instructions

Your virtual audio guestbook line will be valid for the dates selected on your order. Keep in mind that while the number will ring year-round, messages will only be saved during the rental period selected. 


Share these instructions with guests that can’t join in person so they can dial in and leave a message:

Dial +1 855-934-3556 and enter event code (your 4-digit code provided by email) when prompted, to leave a voicemail.

The number is toll-free across North America. After entering the 4-digit event code, guests will hear your custom recording (if provided) and will leave their message after the beep.


After the event, we’ll combine any virtual messages with your live audio guestbook messages and deliver them together in the same digital folder. If you ordered a keepsake listening item, we’ll upload all of them on the same device before shipping.