Audio Guestbook Instructions
Thanks so much for choosing to rent from us! We hope you are psyched to receive your audio guestbook phone and we want to make sure your experience the best it can be.
To ensure you are fully prepared, please reference this page for everything you need to know from the time your phone arrives to what to do after your event is over. If you stumbled across this page but haven’t rented yet, then the first step is to Rent an Audio Guestbook!
Pre-shipment
Once everything ships, you’ll receive an email notification with your order and tracking info. You can track your shipment live from our site to see the latest status anytime.
A signature may be required for delivery, so keep an eye out on the status updates.
After Your Phone Arrives
To open, carefully cut the label or tape securing the box and open flaps. Inside, you’ll find your audio guestbook phone, wall charger, (optional) battery pack, return label, blank label (to secure the box), and an instruction guide. Make sure to keep everything inside the box where it won’t be lost or damaged. Your phone will be inside a reusable plastic bag to keep any packing material out, so make sure to save this too.
IMPORTANT: We thoroughly test out everything multiple times before shipping your phone. However, sometimes technology has a mind of its own or damage can occur during shipping. Please test the phone following the printed instructions as soon as you receive everything. If you don’t hear your voicemail play during testing, contact us so we can help resolve the issue.
If we don’t know something is wrong, then we can’t help.
If the voicemail plays successfully, then you are all set to go!
Safe Shutdown: Make sure to safely shut down the phone before unplugging it from the wall or battery each time. To perform a safe shutdown, hold the glowing button underneath the phone for 3 seconds. Once both the white light and the colored button light turn off, it is safe to unplug.
Day-of Your Event
If you haven’t already done so, you can customize and print your free custom audio guestbook sign to help guests know what to do.
We recommend placing the phone in a well-trafficked, but somewhat quiet area, away from any speakers or loud nearby music. Our phones are dialed in to optimize recording of voices, and limit background noise, but if you place your phone in front of a speaker, you’re likely not going get great recordings.
Make sure to unravel the wrapped power cable completely to get the best possible audio recordings. Let the extra hang behind your table or hide the battery behind your welcome sign!
Once you choose your final location, be sure to follow the setup instructions one last time to ensure everything is working properly.
After Your Event
Everything will need to be dropped off within one business days of your chosen end date (or within 4 days of your chosen start date, whichever is longer) to avoid extended rental fees. Your box includes everything you need for an effortless return.
1) Please make sure all provided items are accounted for (phone inside bag, battery inside zipped bag, wall usb-c charger cube & packing materials), and that everything is packed the same way as when it arrived. Cover with half of packing material, followed by the laminated instructions page. Everything should be snug when closed.
2) Secure the box closed using the included packing tape strip. Then place your included return-label over the original shipping label. Press firmly to secure.
3) Drop off at your nearest UPS location. (Make sure to save your drop-off receipt as proof of return in the event of carrier delays, or a lost shipment).
Tip: If this is for your wedding, and you are headed off to your honeymoon the next day, we recommend designating a trusted friend/family member to take care of the return. Make sure to share this link with them so they know just what to expect and can complete the return successfully.
Once we receive your audio guestbook back safe and sound, we’ll begin processing your messages. You’ll get an email when everything is ready with a private link to download all of your messages (and optional mp4 files) within 48hrs of us receiving your phone. The download link will be valid for 60 days, after which time it will be permanently deleted, so please make sure to download them as soon as you can!
If you ordered a Custom Vinyl Record, please allow 4-8 weeks from when we receive your phone, to process and ship that your way (we promise, it’s worth the wait).
Need Assistance?
If you need any help at all, feel free to reach out to us at +1 (888) 574-6860. Your rental includes free support the day-of your event, and we are always happy to help outside of that whenever we are available.
If we don’t answer right away, just shoot us text or leave a quick message letting us know who you are and we’ll return your call promptly.